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Posted Dec 22, 2023 361 views
QB Business Solutions is looking for a CSR of one of its clients based in USA:
- Handle a large volume of inbound/outbound calls in a timely manner.
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.
- Recommend improvements for systems and processes to boost organizational efficiency.
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jan 23, 2024
Posting Date:
Dec 22, 2023
QB Solutions
Information Technology · 11-50 employees - Lahore
USA based Healthcare IT Company
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