Posted Mar 26, 2026 52 views
The ideal candidate focuses on maintaining positive client relationships by efficiently coordinating property maintenance tasks and managing communications that foster trust and transparency. This role involves tracking work orders, following up on maintenance job progress, and ensuring customer feedback is recorded and acted upon promptly. With no direct team management responsibilities, the executive works collaboratively with service providers and internal departments to uphold operational excellence and contribute to the overall quality improvement process. Strong organizational skills and the ability to multitask effectively underpin success in this position.
Responsibilities
- Coordinate and schedule property maintenance activities by liaising with service providers and internal teams.
- Manage and monitor the work order system to ensure timely completion of maintenance requests.
- Serve as the primary point of contact for customers regarding property maintenance issues and service inquiries.
- Utilize customer relationship management tools to document interactions and follow up on pending requests.
- Handle customer complaints professionally and escalate issues as necessary to achieve resolution.
- Maintain accurate records of maintenance activities and customer communications for reporting purposes.
- Communicate effectively with customers to provide status updates and manage expectations.
- Identify recurring maintenance issues and collaborate with relevant parties to propose improvements.
- Assist in the development and implementation of procedures to enhance customer satisfaction and service delivery.
- Monitor the complaint management system to track, report, and resolve concerns promptly.
- Work stakeholders to ensure compliance with company policies and standards.
- Provide feedback and insights on customer service trends to support continuous improvement initiatives.
Skills
Job Details
Putko Pvt Ltd
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