Help Desk Technician

PureLogics

Posted 4 hours ago 37 views Report Job

PKR. 80,000 - 125,000/Month

PureLogics is looking for a Help Desk Technician.

Responsibilities:

Problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions and applying proper documentation. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Deliver service and support to end-users via phone, e-mail, webchat, and remote connection and/or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Stay current with system information, changes, and updates

Requirements:

Ability to deliver top quality customer service
Must be able to communicate effectively with excellent verbal and written skills
Ability to build strong relationships with client team members
Ability to work successfully under pressure and maintain a positive attitude
Proven track record of meeting client project deadlines in an efficient and professional manner
Displays proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective listening skills
Familiarity with SLAs timers
Multi-tasking capabilities
College or technical degree preferred

Experience:

Min 1-2 Years

About Us:

PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We’re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

Health Insurance
Provident Fund
Annual Paid Leaves
Compensation Plans
Paid Certifications & Training
Car Finance Program
Bike Finance Program
Child Education Program
Two Annual Trips
Stars Of the Month Rewards
Quarterly Meetups
Referral Bonuses
Birthday & Eid Gifts

Skills

Communication Skills Customer Service Client Relationships management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Second Shift (Afternoon)

Job Type:

Full Time/Permanent

Department:

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

Oct 28, 2024

Posting Date:

Sep 27, 2024

PureLogics

Information Technology · 11-50 employees - Lahore

PureLogics is global software outsourcing company. With over 9 years of experience, Fortune 500 customers and over 500+ successful projects, PureLogics develops world-class web and mobile applications for customers across the globe. Our Global Delivery Network allows us to deliver reliable technology and outsourcing services. We pride ourselves in the diversity of the expertise that we offer and our impeccable record with satisfied clients so far. Much of this success is owed to some of the most rigorous and effective methodology that we at PureLogics employ in our production process to ensure the best of results. Who we work with: We are lucky to find really great clients. When we do, it is a symbiotic, mutually respectful and intentional two-way relationship, that creates great stuff. Some of the incredible companies are Intel, U2, BBC, EMC, RIM.