Posted Jan 08, 2026 316 views
We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across multiple communication channels.
Key Responsibilities
- Handle inbound customer interactions via phone, email, and chat.
- Provide accurate information regarding services, and policies.
- Maintain and update customer records in CRM systems.
- Ensure first-call resolution and high customer satisfaction.
- Follow company policies and quality standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
Willingness to work in night shifts.
Qualifications
- Prior customer service experience is an advantage.
What We Offer
- Competitive salary package
- Training and career growth opportunities
- Professional and supportive work environment
Job Details
Pulse IT Solutions
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