Job Description: Executive BO (B-17)
ARE YOU READY TO RISE WITH PTCL GROUP
PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.
PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.
IN THIS ROLE YOU WILL
- Meet sales Target of the assigned territory.
- Enhance network in potential/dry areas to ensure the rehabilitation of faulty network.
- Ensure end to end process of providing New high-quality installations of phone Connection to customers, in smooth & trouble-free manner
HOW CAN YOU EXPRESS YOUR TALENT
- Maintain PTCL business operations to ensure business enhancement and profit maximization. This involves ensuring customer satisfaction, maintenance of network elements/assets and implementation of marketing strategies.
- Assist in the expansion of OSP Network for smooth operations and optimum revenue generation.
- Assist in planning of network optimization and rehabilitation to ensure customer retention & MTTR at nominal level.
- Managing a diverse team of CSRs, CPEIs, & TPEIs and Supervise new sales & up-selling.
- Administering quality installations and configure / troubleshoot faults in case of outages and customer faults with minimum MTTR.
- Perform Network diagnosis by implementing & leading the network rehabilitation & transformation project in liaison with Development Team.
- Utilize Portals like CRM, MAXIMO, Oracle BI, Micro Strategy Dashboard, MMBB Support, AAA on daily basis for smooth running of Business & Operation activities.
- Keeping GIS/Tagpins updated and Control Churn.
- Assist the revamp of Rehabilitation Primary & secondary OSP network for optimum utilization.
- Ensure security and safety of Team, Hand holes, PVC ducts and cables.
- Achieve business sales, Recovery/Retention i.e. keeping old customers and recover payment and win back of old customers.
- Develop contingency Plan for network diversion and traffic routing in case of emergency situations.
- Routine daily/weekly/monthly business-related reports with Zone/Region.
- Ensure provisioning of financial budget for proposed projects.
WHAT YOU NEED TO BE SUCCESSFUL
- Qualification
Minimum Bachelor’s degree
- Experience:
Minimum 2 years of experience in the field of Telecom
- Competencies:
Functional Competencies
- Service Standard Implementation
- Business Continuity Management
- Project Management
- Quality and Complaint Management
- Rehabilitation and Technical Planning
Leadership Competencies
- Manages Resources
- Demonstrates initiatives
- Delivers results
- Communicates effectively
Job Details
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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