Posted Jul 09, 2026 196 views
P&S Logistics seeks a dedicated Customer Support Executive who is proficient in English and passionate about providing exceptional service. This role focuses on handling inbound customer inquiries, resolving issues efficiently, and delivering a seamless customer experience. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a solid customer service mindset. With a minimum of two years of relevant experience, the candidate must demonstrate the ability to communicate clearly and handle calls patiently and professionally. This position requires a graduate with basic computer knowledge and prior experience in call centers or customer service environments to excel in managing day-to-day customer interactions.
The Customer Support Executive plays a vital role in maintaining customer satisfaction and upholding the companys reputation for reliability and care. The candidate works independently, managing customer inquiries and complaints without team management responsibilities. This role demands attention to detail, empathy, and the ability to remain calm under pressure while coordinating with other departments to ensure customer needs are met efficiently and accurately.
Responsibilities
- Handle inbound customer calls and respond to inquiries in clear, professional English to ensure customer satisfaction.
- Resolve customer complaints and issues promptly by using problem-solving skills and available resources.
- Provide accurate information about products, services, policies, and procedures to customers.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the companys database.
- Collaborate with internal departments to resolve customer problems and improve overall service delivery.
- Demonstrate patience and empathy while managing difficult or irate customers to preserve positive relationships.
- Contribute to continuous improvement of customer support processes by sharing insights and feedback.
- Adhere strictly to company policies, quality standards, and compliance regulations when interacting with customers.
- Utilize basic computer skills to navigate software systems and update customer information efficiently.
- Prioritize and manage multiple customer issues simultaneously without compromising service quality.
- Stay updated on product knowledge, company updates, and industry trends to provide the most accurate responses.
- Support training initiatives by sharing knowledge and best practices with colleagues when requested.
Skills
P&S Logistics
What is your Competitive Advantage?
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
