Posted Nov 10, 2023 238 views
We're hiring a Quality Control Specialist to maintain our high service standards. Your role involves evaluating calls, providing feedback, and helping us deliver top-notch service.
Key Responsibilities:
- Evaluate inbound calls.
- Assess communication, adherence, and customer satisfaction.
- Provide feedback and track performance.
- Collaborate on training and process improvements.
- Produce weekly/monthly reports.
- Listening up to 400 calls per day.
Qualifications:
- 1 year of quality control experience in a contact center.
- Strong communication and analytical skills.
- Proficiency in call monitoring tools and Excel.
- Bonus: Taxi industry knowledge.
Why Choose Protocall Outsource:
- Competitive salary and benefits.
- Career growth opportunities.
- Supportive team environment.
- Impactful work in the taxi industry.
- Ongoing training and development.
Job Type: Full-time
Salary: 40,000 - 60,000 PKR / per month
Experience:
- Quality control: 1 year (Required)
Job Details
ProtoCall Outsource Pvt Ltd
ProtoCall Outsource Pvt Ltd stands as a pinnacle of outsourcing excellence, a firm established in 2019 that has burgeoned from a modest startup in a bedroom to a distinguished outsourcing entity headquartered in Islamabad, Pakistan. Our core competency lies in providing comprehensive customer support solutions tailored to global clients across diverse industries.
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