Project Manager - HR Services

The Project Manager is responsible for the effective delivery and daily management of projects providing transactional HR services to UNOPS partners. The incumbent ensures that HR service delivery is timely, client-focused, compliant with organizational policies, and aligned with contractual commitments and UNOPS performance standards. Acting on behalf of the Project Board, the Project Manager oversees the successful delivery of project outputs within agreed tolerances of time, cost, scope, quality, risk, and benefits.

Functions / Key Results Expected

1. Project Delivery and Performance

• Develop, complete and update the project implementation plan.
• Implement the approved plan (including establishment of milestones) within tolerances set by the Project Board.
• Embed sustainability dimensions, including social and gender considerations, and environmental and economic aspects, into the project life span.
• Manage the delivery of HR services, ensuring timely, client-focused, and compliant implementation, taking responsibility for overall progress and use of resources while initiating corrective action where necessary.
• Ensure that the quality of work packages and deliverables complies with the quality requirements defined in the implementation plan.

2. Procedures

• Comply with the organization’s policies and standards, and ensure project information is kept updated in project management systems.
• Ensure HR-related project documentation, personnel records, and operational processes are maintained in accordance with applicable organizational policies and confidentiality requirements.

3. Monitoring and Reporting

• Monitor key service delivery indicators and operational performance, identifying trends, bottlenecks, and opportunities to improve efficiency and quality of HR service delivery.
• Include a results framework and M&E plan in the project implementation plan with clearly defined indicators and agreed targets, ensure regular monitoring and tracking of project results.

4. Stakeholder Engagement

• Develop stakeholder engagement strategies and plans. Actively engage stakeholders, take feedback, and adjust as necessary.
• Establish solid working relationships with the project board (executive, senior users, and senior suppliers); clients; and key stakeholders.

5. Quality Assurance

• Work with internal stakeholders to ensure projects comply with audit requirements.
• Work with procurement/purchasing personnel to ensure effective interface with suppliers’ quality systems.

6. Knowledge Management and Innovation

• Create a learning environment for the project team, encourage knowledge sharing and training to contribute to longer-term capacity building.
• Contribute to the standardization and continuous improvement of transactional HR processes, templates, and guidance documents.

7. Personnel Management

• Organize and structure the project team, ensure clearly defined roles and responsibilities. Provide regular guidance and direction, as needed, and support the team in effectively performing their tasks.
• Lead and motivate the project management team, and manage performance.

Education Requirements

Required

• Bachelor’s degree (or equivalent) in human resources, business administration, or other related field with 4 years of relevant experience OR
• Master’s degree (or equivalent) in human resources, business administration, or other related field with 2 years of relevant experience is required.

Desired

• A globally or nationally recognized professional certificate in Human Resource Management (HRM) is an asset.
• A globally recognized professional certificate (e.g. PRINCE2, PMI, etc) or membership in Project Management is desired.

Experience Requirements

Required

• Relevant experience in project management specific to HR processes or services, or experience in HR operations and/or business partnering.
• Experience in HR operations or HR service delivery is required.
• Experience in project planning and implementation is required.
• Experience managing multiple internal and external stakeholders is required.
• Experience leading or managing teams is required.

Desired

• Knowledge of project management software tools and applications is desired.
• Experience using automation, AI, or data visualization tools to improve operational processes is desired.

Language Requirements

Language Proficiency Level Requirement

• English: Fluent - Required
• Urdu: Fluent - Required

Additional Information

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications, and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.