Customer Support Officer / Executive - Consumer Insights

Professional Employers (Pvt) Ltd

Karachi , Pakistan

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Handle correspondence from call centers, website emails, forms, and WhatsApp, and forward to the relevant departments for action.
Ensure timely follow-up on unresolved issues, and maintain coordination with call center staff for efficient operations.
Review and classify around 400 website emails, and compile reports from direct emails and CRM tools. Consolidate call center and CP data for unified reporting.
Conduct training sessions with the Brand Team for Sybrid/Field service staff on product launches, events, and updates.
Oversee in-house surveys (e.g., product use, fragrance testing) and coordinate product testing at the factory. Ensure smooth execution by working with external agencies.
Review external reports for accuracy and support the Research Manager in generating department-specific reports.

Qualification and Skills:

Bachelors / Masters
1-2 years or fresh with relevant qualifications

Benefits:

Commission
Gratuity
PF
5% (Profit Sharing
annual bonus

Skills

Engaging Presentations Fluent in English Client Dealing

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Masters

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

Dec 13, 2024

Posting Date:

Nov 12, 2024

Professional Employers (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Karachi

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.