Customer Care Representative

Professional Employers (Pvt) Ltd

Lahore , Pakistan

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Posted Aug 06, 2026 294 views Report Job

Professional Employers (Pvt) Ltd seeks a dedicated Customer Care Representative with at least two years of experience to enhance the client experience and ensure smooth interaction with financial services. This role demands expertise in handling client concerns related to brokerage operations, trading platforms, and associated financial products, requiring a professional attitude and excellent problem resolution skills. The ideal candidate will demonstrate strong communication abilities, patience, and meticulous attention to detail while maintaining confidentiality. Familiarity with Customer Relationship Management software and proficiency in digital communication tools such as email and WhatsApp are essential. This role does not involve team management but is critical for supporting smooth client coordination and follow-up. The Customer Care Representative ensures clients receive accurate and timely information, aids in resolving issues, and enhances overall customer satisfaction under pressure. The candidate should have a foundational knowledge of the Pakistan Stock Exchange (PSX) and Pakistan Mercantile Exchange (PMEX), along with brokerage operations to provide competent service. Proficiency with MS Office tools supports reporting and documentation tasks. This position requires a collaborative approach, working closely with internal departments to address client needs effectively while demonstrating a professional and courteous demeanor at all times.
Responsibilities

Handle client queries through calls and email, and walk-ins.
Assist clients with account opening, KYC, documentation, account activation, and onboarding.
Guide clients regarding Tradin One, PSX, PMEX, mobile app, web portal, and desktop terminal.
Support clients in login issues, password reset, deposits, withdrawals, portfolio access, and account-related matters.
Coordinate with Operations, Compliance, Equity, PMEX, Research, IT, Finance, and Settlement teams for timely resolution.
Maintain records of client complaints, follow-ups, service requests, and resolutions.
Follow up with clients for pending documents, initial deposit, activation, and feedback.
Escalate urgent, sensitive, or unresolved matters to the relevant supervisor.
Attend official office-related outside activities, client service assignments, meetings, trainings, events, exhibitions, or any other business activity within business hours or after business hours, as assigned by management and in accordance with company policy.
Maintain confidentiality of client information and ensure compliance with company policies.
Strong communication and customer service skills.
Good teamwork, coordination, and follow-up ability.
Basic knowledge of PSX, PMEX, brokerage operations, and trading platforms.
Ability to handle clients professionally under pressure.
Proficiency in MS Office, email, and client record management.
Professional attitude, patience, confidentiality, and attention to detail.

Skills

Communication Confidentiality Patience Professional Attitude Teamwork Coordination Customer Relationship Management (CRM) software Follow-up Problem Resolution Active Listening Basic Knowledge of PMEX Customer Service Basic Knowledge of PSX BROKERAGE OPERATIONS Trading Platforms MS Office Email proficiency WhatsApp proficiency Attention to Detail

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

2 Years

Apply Before:

Sep 07, 2026

Posting Date:

Aug 06, 2026

Professional Employers (Pvt) Ltd

· 51-100 employees - Lahore

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.