Branch Manager - Aftersales

Professional Employers (Pvt) Ltd

Lahore , Pakistan

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Posted Jul 28, 2026 101 views Report Job

People Perfect is looking for a Branch Manager – Aftersales for one of its leading multinational clients in the Consumer Electronics industry. This is an excellent opportunity for experienced professionals to lead regional after-sales operations, drive service excellence, and enhance customer satisfaction while managing branch performance and Authorized Service Partners (ASPs).

Responsibilities

Manage complete regional after-sales operations and branch performance.
Supervise and monitor the performance of Authorized Service Partners (ASPs).
Ensure standardized installation, repair, and field service quality through inspections and audits.
Ensure compliance with company policies, SOPs, KPIs, and operational standards.
Oversee inventory management, spare parts control, and asset accountability.
Achieve regional operational KPIs and service performance targets.
Improve customer satisfaction by reducing service turnaround time and resolving complaints effectively.
Monitor service partner compliance and support profitability improvements.
Manage incentive settlements, warranty claims, and service-related payments.
Ensure timely closure of replacement, refund, and dealer service cases.
Prepare operational reports and recommend process improvements.
Proficiency in Microsoft Excel, MS Office, and ERP/CRM systems.
Experience in the consumer electronics or home appliances industry is highly preferred.
Hands-on experience managing Authorized Service Partners (ASPs), customer service operations, field service teams, inventory management, and spare parts control.
Strong knowledge of CRM systems, KPI management, budgeting, customer complaint handling, and operational reporting.

Skills

Customer Relationship Management Process Improvement Microsoft Excel ERP/CRM systems Customer Service Operations Authorized Service Partner Management Field Service coordination Spare Parts Management Team Leadership After-sales service management Inventory Control MS Office Communication Problem Solving Time Management

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

5 Years

Apply Before:

Aug 29, 2026

Posting Date:

Jul 28, 2026

Professional Employers (Pvt) Ltd

· 51-100 employees - Lahore

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.