Telecom Inbound Calling Agent

Primeo Axis BPO is seeking a motivated Telecom Inbound Calling Agent to deliver exceptional customer service while handling incoming calls related to telecommunications products and services. This role involves understanding and providing accurate information about telecom service plans, pricing, and telephony systems. The ideal candidate will have at least one year of relevant experience, although fresh applicants with a keen interest in telecom inbound campaigns are welcome. The Telecom Inbound Calling Agent will play a crucial role in ensuring customer satisfaction and addressing inquiries efficiently without managing a team. This position requires excellent communication skills, a solid grasp of VoIP systems, and the ability to navigate telephony systems effectively. You will serve as the primary point of contact for customers seeking assistance with telecom products and services. The role demands attention to detail, patience, and proactive problem-solving to address customer needs promptly. Working within a collaborative environment, the agent contributes to meeting the companys service quality goals and enhancing user experiences through effective call handling.
Responsibilities

Respond promptly and professionally to inbound calls related to telecommunication products and services.
Provide detailed and accurate information about telecom service plans, pricing, and telephony systems to customers.
Handle customer inquiries, complaints, and requests in an efficient and courteous manner.
Identify customer needs and recommend appropriate telecom solutions or services.
Utilize knowledge of VoIP systems and telephony platforms to resolve technical issues or guide customers.
Maintain up-to-date knowledge of product updates, pricing strategies, and promotions to ensure accurate communication.
Document all customer interactions and transactions accurately in the system.
Work collaboratively with team members to ensure consistent service quality and share best practices.
Meet or exceed key performance indicators such as call handling time, customer satisfaction, and first-call resolution.
Follow company policies, procedures, and legal requirements while interacting with customers.