Phone Banking Officer

Prime Human Resource Services (Pvt) Ltd

Karachi , Pakistan

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Posted Jul 16, 2026 307 views Report Job

PKR. 42,000 - 42,000/Month

Prime Human Resource Services (Pvt) Ltd seeks a dedicated Phone Banking Officer to enhance customer satisfaction by efficiently managing incoming and outgoing calls. This role involves responding to customer inquiries, processing banking service requests, and promoting banking products and services with accuracy and professionalism. The ideal candidate holds at least a graduate degree and possesses excellent communication skills to ensure clear and courteous interactions with customers. Adherence to bank policies, procedures, and regulatory guidelines is essential while maintaining a positive and helpful demeanor. The Phone Banking Officer role requires strong multitasking capabilities, active listening, and problem-solving skills to address customer needs promptly and effectively. The position does not include team management responsibilities but requires collaboration with colleagues to achieve department goals. The officer will work at the I.I Chandrigarh Road office in Karachi, leveraging proficiency in data entry, call monitoring, and reporting to support operational success and customer loyalty.
Responsibilities

Manage and respond to inbound and outbound phone calls professionally and promptly.
Provide accurate information regarding banking products, services, and policies to customers.
Process service requests such as account inquiries, transaction details, and updates efficiently.
Document customer interactions and maintain detailed records using data entry and management tools.
Identify customer needs and promote suitable banking products or services to enhance customer engagement.
Ensure compliance with relevant banking regulations, company policies, and confidentiality standards.
Monitor calls for quality assurance and generate reports to track service performance and areas for improvement.
Resolve customer complaints or escalate issues appropriately to maintain high customer satisfaction.
Utilize Microsoft Excel and other software tools to organize customer data and support reporting requirements.
Stay updated on banking products, services, and operational procedures to provide accurate assistance.
Demonstrate multitasking abilities by handling simultaneous calls and administrative tasks efficiently.
Maintain a professional and courteous tone in all communications to foster trust and confidence.

Skills

Customer Relationship Management Active Listening data entry and management Problem Solving Multitasking Call Monitoring And Reporting Communication Skills Telephone Etiquette Banking Regulations Compliance Data Privacy Microsoft Excel

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Aug 17, 2026

Posting Date:

Jul 16, 2026

Prime Human Resource Services (Pvt) Ltd

· 51-100 employees - Karachi

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.