Med Alert Closer (SVC)

Prime BPO is seeking a motivated Med Alert Closer (SVC) to join their team. The ideal candidate has at least one year of BPO experience, preferably as a verifier on any campaign, and possesses strong communication and objection handling skills. This role involves engaging with customers, verifying critical information, and effectively guiding conversations to achieve successful closures. Candidates must demonstrate attention to detail, a professional attitude, and the ability to work night shifts. The position requires proficiency with basic computer and CRM systems. This role does not involve team management but requires an individual who can work independently and maintain focus during customer interactions. The Med Alert Closer plays a vital role in the customer service process by ensuring accurate verification and closing of medical alert services. The role demands excellent verbal communication and listening abilities to identify inconsistencies and resolve objections skillfully. The successful candidate contributes to customer satisfaction by handling inquiries professionally and efficiently following company guidelines. Candidates must be diligent, patient, and capable of working in a high-paced BPO environment while maintaining quality standards.
Responsibilities

Handle customer objections effectively to advance the sales process and close agreements.
Engage customers professionally to verify medical alert service details and confirm accuracy.
Use strong verbal communication and active listening skills to ensure clear understanding of customer concerns and requirements.
Maintain attention to detail when reviewing customer information to identify and address inconsistencies.
Operate CRM and basic computer systems to log interactions, update records, and track progress.
Work night shifts as required to meet business operational needs and ensure customer availability coverage.
Adhere to company policies and procedures while handling customer inquiries and closing processes.
Maintain a professional demeanor in all customer interactions to promote positive customer experiences and trust.
Collaborate with team members when needed to improve workflow, share insights, and meet targets.
Continuously develop product knowledge and stay updated on company offers and verification protocols.
Meet individual performance goals and contribute to overall team success without managing other employees.
Identify and report potential process improvements to supervisors to enhance service quality and efficiency.

Skills

Objection Handling Closing Techniques Communication Skills Attention to Detail Verbal Communication Listening Skills Customer Relationship Management (CRM) Basic Computer Knowledge

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 04, 2026

Posting Date:

Aug 03, 2026

Prime BPO

· 1001-1500 employees - Rawalpindi

Prime BPO & Telecommunications is a Business Process Outsourcing company that was established in 2015. The company has a clear vision to be the market leader and provide outstanding quality customer service for all our new and existing clients. The company stands better and is different with its employment and employees' personal development plan.