Inbound Retention Executive (Customer Support)

Prime BPO is seeking a dedicated Inbound Retention Executive for its Medalert division. The successful candidate plays a crucial role in maintaining and enhancing customer loyalty by effectively managing inbound calls. This position demands exceptional communication skills and a proactive approach to resolving customer issues to prevent attrition. The role requires handling customer inquiries, addressing concerns with empathy, and providing tailored retention solutions that align with company policies and customer needs. The Inbound Retention Executive does not manage a team but works closely with other departments to ensure a seamless customer experience. This role is best suited for individuals with at least one year of relevant experience in customer service, retention, or BPO environments. The candidate must demonstrate strong product knowledge and problem-solving skills to deliver quick and effective solutions. Additionally, the ability to engage customers with professionalism and patience while handling challenging situations is essential. Regular students are not eligible, and candidates must exhibit excellent verbal communication skills in English with active listening capabilities to succeed in this role.
Responsibilities

Answer incoming customer calls promptly and professionally to address retention-related concerns.
Employ effective communication techniques to understand customer needs and resolve issues.
Engage customers with empathy and patience to enhance satisfaction and loyalty.
Utilize comprehensive product knowledge to provide accurate information and retention offers.
Apply customer retention strategies to reduce churn and improve customer engagement.
Document all customer interactions accurately and maintain detailed records for future reference.
Collaborate with internal teams to resolve complex issues and improve customer experience.
Monitor customer feedback and report trends to the management for continuous improvement.
Adhere to company policies, quality standards, and compliance requirements during calls.
Participate in ongoing training sessions to update knowledge and skill sets.

Skills

Effective Communication Problem Solving Product Knowledge Call Handling Customer Retention Strategies Active Listening Customer Service

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 12, 2026

Posting Date:

Aug 11, 2026

Prime BPO

· 1001-1500 employees - Rawalpindi

Prime BPO & Telecommunications is a Business Process Outsourcing company that was established in 2015. The company has a clear vision to be the market leader and provide outstanding quality customer service for all our new and existing clients. The company stands better and is different with its employment and employees' personal development plan.