Posted Feb 21, 2024 236 views
Seeking a proficient End-user Support Key Expert dedicated to revolutionizing the support and assistance provided to users navigating software applications. As pioneers in the field, we aim to ensure effective utilization and seamless experiences for our users. Our mission is to set new standards in end-user support, maximizing productivity and satisfaction.
We are currently looking for an experienced End-user Support Key Expert to join our team in Karachi. In this role, you will collaborate closely with our Operational/MIS Team to provide prompt and reliable technical support to end-users, ensuring smooth navigation of software applications and addressing any inquiries or issues that arise. Responsibilities include:
- Understanding end-user needs and prioritizing effective support and assistance.
- Providing technical support via various channels to address user inquiries and issues.
- Diagnosing and resolving software-related problems, and escalating complex issues when necessary.
- Assisting end-users in optimizing software usage and navigating applications effectively.
- Conducting training sessions and workshops to enhance end-user proficiency.
- Creating and maintaining user documentation and knowledge base articles.
- Collaborating with software developers to communicate end-user feedback and suggest improvements.
- Staying updated with software updates and changes to inform end-users.
- Monitoring user feedback to identify trends and areas for improvement.
- Assisting in software deployment and rollout phases.
- Documenting support processes and procedures.
Qualifications and Experience:
- Minimum 16 years of education from an HEC-recognized university in Computer Science or a relevant discipline.
- At least 3 years of relevant experience in providing technical support and assistance to end-users.
- Experience with SDLC methodologies and familiarity with software development processes.
- Excellent technical writing and communication skills.
- Proficiency in troubleshooting software-related issues.
- Experience with user training and documentation.
If you are passionate about ensuring effective end-user support and possess the required qualifications, we encourage you to apply for this opportunity with us. We are committed to diversity and inclusivity and welcome applicants from all backgrounds and identities.
Skills
Job Details
PMIU SELECT, RSU SE&LD
Sindh Early Learning Enhancement through Classroom Transformation SELECT, Transforming teaching practices in the early grades, Developing an Effective Learning Environment, Improving System Capacity for Effective School Leadership and Management Support and Technical Assistance and Project Management.
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