Posted Oct 14, 2024 391 views
We are seeking an experienced IT Support Manager to join our dynamic team at Plexi BPO, a thriving call center specializing in customer service and sales. This dual-role position requires an individual who is both a tech-savvy problem solver and a skilled dialer administrator, capable of optimizing the dialer system to drive operational efficiency while providing hands-on IT support.
Key Responsibilities
IT Support:
- Provide first-line IT support to all staff, ensuring that hardware, software, and network issues are resolved in a timely manner.
- Install, configure, and maintain desktops, laptops, servers, and peripherals.
- Manage user accounts, permissions, and access rights.
- Monitor network performance and security, including firewalls and antivirus systems.
- Maintain backups and disaster recovery plans for all critical systems.
- Assist in the development of IT policies and procedures to ensure best practices.
- Provide training and support for end-users on various software and hardware.
Qualifications and Skills:
- 3-5 years of experience in IT support, including experience managing dialer systems in a call center environment.
- Hands-on experience with dialer platforms like, VICIdial, AESTRIK, or Aspect is highly desirable.
- Strong understanding of call center metrics, lead management, and campaign optimization.
- Proficient in troubleshooting hardware and software, and providing technical support to non-technical users.
- Experience with Windows Server, Active Directory, SQL databases, VoIP systems, and network infrastructure.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a fast-growing, dynamic company.
- Professional growth and career development opportunities.
- A supportive and collaborative work environment.
- Modern office space with state-of-the-art technology.
Job Details
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