The job description of a Shift Manager covers a wide range of responsibilities to ensure the smooth operation and success of the establishment.

Key Responsibilities

  • Ensure restaurant readiness before opening for customers using manager walk.
  • Directly supervise team members during assigned shifts and also assign duties to the shift staff.
  • Conduct table follow up to make sure customers are having a good experience.
  • Provide clear instructions and guidance to staff to ensure tasks are completed efficiently during his shift.
  • Make sure to adhere to opening and closing SOPs.Motivate and encourage team members to maintain high levels of performance.
  • Ensure staff grooming during his shift (FOH, BOH, and Delivery).
  • Oversee all aspects of restaurant operations during the shift.
  • Ensure compliance with company standards, policies, and procedures.
  • Conduct pre-shift briefing with staff during his shift.
  • Monitor food preparation, quality, and presentation to meet customer expectations.
  • Address any issues or challenges that arise during the shift promptly and effectively.
  • Ensure speed of services during his shift.
  • Ensure excellent customer service is provided at all times.
  • Coordinate with RGM regarding Repair & Maintenance issues.
  • Handle customer inquiries, complaints, and feedback in a professional manner.
  • Coach staff on customer service best practices and ensure they are followed.
  • Assist in training new team members and ensure they are familiar with procedures.
  • Coordinate with the RGM to ensure adequate stock levels.
  • Minimize waste and control costs related to inventory management.
  • Receive and store supplies effectively during shift.
  • Ensure compliance with health and safety regulations and standards.
  • Conduct regular inspections to identify potential hazards and address them promptly.
  • Coach staff on proper food handling, safety procedures, and sanitation practices.
  • Conduct team member observations and provide feedback to make improvements.

 

 

Job Details

Industry:
Total Positions:
5 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Allama Iqbal Town, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 19, 2024
Posting Date:
Nov 08, 2024

Pizza Online

Food & Beverages · 51-100 employees - Lahore

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