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Customer Service Representative

Perennials Digital SMC Pvt Ltd

Lahore , Pakistan

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Posted Mar 23, 2023 739 views

PKR. 40,000 - 60,000/Month

Full Job Description:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Maintain company's reputation
Ensure customer satisfaction and provide professional customer support.

Qualification and skills:

Matric - Bachelors
Must be fluent in English
Comfortable using computer/ MS office.
Experience in dealing with USA Customers

Skills

Customer Service Skills Email List Management Customer Interaction Management

Job Details

Industry:

Telecommunication / ISP

Functional Area:

Client Services & Customer Support

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Gulberg, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year

Apply Before:

Apr 23, 2023

Posting Date:

Mar 23, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.