This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Jul 04, 2024 319 views
PKR. 70,000 - 80,000/Month
You will be responsible for overseeing and leading a team of outbound call center agents. Your primary duties will include:
- Supervising Daily Operations: Ensure smooth daily operations of the outbound call center team, ensuring targets are met and exceeded.
- Performance Monitoring: Track and monitor the performance of team members, providing regular feedback, coaching, and performance evaluations.
- Training and Development: Develop and implement training programs to enhance the skills and productivity of the team.
- Strategy Implementation: Implement strategies to improve call center metrics such as call quality, conversion rates, and customer satisfaction.
- Problem Resolution: Handle escalations and resolve issues promptly to ensure customer satisfaction.
- Reporting: Generate and analyze reports on team performance, and present insights and recommendations to senior management.
- Multitasking: Manage multiple tasks and projects simultaneously, ensuring timely and successful completion.
- Work Under Pressure: Maintain composure and effectiveness under pressure, especially during peak call times or challenging situations.
- Extra Hours: Be willing to work extra hours when needed to meet business demands.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 05, 2024
Posting Date:
Jul 04, 2024
Payd Tech Solutions
Call Center · 11-50 employees - Karachi
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