This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Dec 18, 2023 311 views
PKR. 35,000 - 40,000/Month
Your responsibilities encompass:
- Client Liaison: Being the primary point of contact for customers, addressing inquiries, and providing detailed information about retrofitting services offered.
- Communication Facilitation: Coordinating between clients and installation teams, ensuring smooth scheduling, and resolving any conflicts or issues that may arise during the installation process.
- Problem Resolution: Handling customer complaints or concerns with empathy and efficiency, aiming for swift resolution while maintaining a positive customer relationship.
- Quality Assurance: Conducting follow-ups post-installation to ensure customer satisfaction, seeking feedback, and addressing any lingering concerns or issues.
- Documentation and Reporting: Maintaining accurate records of customer interactions, feedback, and resolutions. Generating reports to highlight areas for improvement in customer service processes.
- Product Knowledge: Staying updated on the company's retrofitting products and services, being able to explain features, benefits, and potential drawbacks to customers.
- Team Collaboration: Collaborating with the sales, installation, and management teams to ensure a cohesive approach to customer care and service delivery.
- Advisory Role: Providing advice and guidance to customers regarding the best retrofitting options based on their needs and budget.
- Customer Education: Offering resources or information to customers about the benefits of retrofitting, energy efficiency, and any relevant industry updates.
- Continuous Improvement: Contributing ideas and suggestions for improving customer care strategies, processes, and services.
Skills
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 18, 2024
Posting Date:
Dec 18, 2023
Paramount Green Services
Information Technology · 1-10 employees - Lahore
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