Customer Support Agent

Paragon Influence

Multiple Cities, Pakistan

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Posted Jul 26, 2026 78 views Report Job

PKR. 50,000 - 50,000/Month

Paragon Influence is seeking a dedicated Customer Support Agent with a minimum of two years of experience to join our team. The ideal candidate excels at using Customer Relationship Management (CRM) software and thrives in providing exceptional support across multiple channels including live chat and other communication platforms. This role requires strong communication abilities and a passion for resolving customer issues efficiently while maintaining professionalism and empathy. This position does not involve managing a team but emphasizes individual contribution towards enhancing the customer experience and supporting company growth. As a Customer Support Agent at Paragon Influence, you will be responsible for handling inbound customer inquiries, providing timely and accurate information, and ensuring that customers receive personalized assistance that meets their needs. You will use various support tools and technologies to engage customers effectively, resolve their concerns, and maintain detailed records of interactions. Your role is essential in building long-term relationships with customers and promoting customer satisfaction and loyalty through excellent service delivery.
Responsibilities

Respond promptly and professionally to customer inquiries across multiple channels including phone, email, live chat, and social media.
Utilize Customer Relationship Management (CRM) software to track and document all customer interactions and issues.
Provide accurate information on products and services while assisting customers in troubleshooting and resolving their problems.
Maintain a strong understanding of company products, policies, and updates to provide reliable guidance to customers.
Collaborate with internal teams to escalate unresolved issues and ensure timely resolution for complex problems.
Leverage live chat support tools and software like Intercom to engage with customers in real time.
Monitor customer feedback to identify recurring issues and opportunities for improving the support process.
Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.
Contribute to continuous improvement of customer support processes by sharing insights and suggestions with the team.
Maintain a positive, patient, and empathetic demeanor to effectively manage challenging customer interactions.