1. Prepare daily, weekly, and monthly MIS reports for collections performance.
  2. Track DPD-wise and bucket-wise recovery, roll-forward, and stabilization trends.
  3. Maintain agent-wise, team-wise, and TL-wise performance dashboards.
  4. Monitor key metrics such as recovery %, PTP vs actual payment, call productivity, and delinquency movement.
  5. Ensure data accuracy between CRM, dialer, and core system reports.
  6. Highlight gaps, exceptions, and risk trends to management on a timely basis.
  7. Support Team Leaders and Managers with customized reports and analysis.
  8. Maintain historical data for trend analysis and forecasting.
  9. Assist in incentive calculations and target tracking.
  10. Ensure confidentiality and secure handling of customer and portfolio data.

Job Details

Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
25 - 55 Years
Minimum Education:
Bachelors
Degree Title:
- Business Administration - Management Information Systems (MIS) - Computer Science
Career Level:
Department Head
Experience:
4 Years - 8 Years (Any (Mobile or banking sector will be preferred))
Apply Before:
Feb 13, 2026
Posting Date:
Jan 13, 2026

Palmpay Pvt Ltd

Banking/Financial Services · 2001-2500 employees - Lahore

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