Posted Jun 26, 2024 236 views
- Review, analyze, and ensure timely resolution of software issues escalated from L2 support team.
- Collaborate with product development & product testing teams to identify and prioritize product enhancements and bug fixes based on stakeholder feedback or self-identification.
- Collaborate with DevOps, Systems, Networks, L2 Support, and Database Administration Teams to ensure that reported production issues are tracked, prioritized, and resolved in a timely manner.
- Provide technical expertise and guidance to team members as needed and stay up-to-date on industry trends and best practices of software services management.
- After deployment of releases, analyze transactional system databases to ascertain data damage or inconsistency. Plan and execute corrections, ensuring data integrity.
- Maintain the database of reported issues, root cause analysis, and affected transactions to publish monthly software defect reports to stakeholders.
- Continually develop knowledge of the PSW suites of software applications and keep up to date with newly released versions.
- Perform any other tasks assigned by respective line manager to improve the efficiency of software support functions.
- Monitor and analyze production incidents, identifying trends, patterns, and areas for improvement to prevent future disruptions.
- Manage a team of software support specialists effectively, ensuring timely and effective support to stakeholders, including troubleshooting and issue resolution.
Skills
Job Details
Pakistan Single Window
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.
What is your Competitive Advantage?
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
