Posted May 09, 2024 181 views
- Review, analyze and ensure timely resolution of software issues escalated from the L2 support team.· Collaborate with product development & product testing teams to identify and prioritize product enhancements and bug fixes based on stakeholders' feedback or self-identification
- Collaborate with DevOps, Systems, Networks, L2 Support, and Database Administration Teams to ensure that reported production issues are tracked, prioritized, and resolved promptly
- After deployment of release analyse transactional system databases to ascertain data damage or inconsistency
- Plan and execute corrections, ensuring data integrity
- Maintain the database of reported issues, root cause analysis, and effected transactions to publish monthly software defect reports to stakeholders
- Continually develop knowledge of the PSW suites of software applications and keep up to date with new releases
- Any other task assigned by the respective line manager to improve the efficiency of software support functions
- Monitor and analyze production incidents, identifying trends, patterns, and areas for improvement to prevent future disruptions.
Job Details
Pakistan Single Window
Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.
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