Assistant Manager Change Management

Pakistan Single Window

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Main Responsibilities:

Develop and execute onboarding strategies to ensure a smooth transition of stakeholders to PSW services.
Collaborate with cross-functional teams to tailor onboarding processes to specific stakeholder requirements.
Identify, assess, and analyze training needs for both new and existing stakeholders.
Conduct surveys, interviews, and feedback sessions to gain insights into training gaps and requirements.
Design and develop engaging training programs and resources aligned with new product features, accommodating diverse learning styles for technical and non-technical audiences.
Lead virtual and in-person training sessions for stakeholders (individual or group), using methods like presentations, hands-on workshops, and interactive demos.
Encourage user engagement by organizing webinars, workshops, and events to promote the product's advanced functionalities.
Gather stakeholder feedback on training effectiveness to enhance training programs continuously.
Maintain detailed records of onboarding and training activities, tracking progress and outcomes. Generate reports to monitor the success of change management initiatives.
Stay updated on industry best practices, emerging trends, and technologies in change management, onboarding, and training.

Qualification, Experience & Skills:

Bachelor’s degree in Business, Marketing, Communication, or a related field; a Master’s degree is a plus.
Minimum of 3 years’ experience in customer/stakeholder engagement or a related field.
Proven experience with cross-functional teams to identify and plan training needs for various stakeholders.
Experience in change management, customer onboarding, and training in the technology industry, ideally with trade tech products.
Strong communication and presentation skills for conveying complex concepts clearly and engagingly.
Demonstrated ability to collaborate with cross-functional teams and build positive customer relationships.
Familiarity with instructional design principles, adult learning methodologies, and training evaluation methods.
Excellent organizational and project management skills with attention to detail and effective task prioritization.
Proficiency in learning management systems and relevant training tools.
Passion for continuous learning and staying up-to-date on technology and change management trends.

Skills

Multitasking Skills Project Management Skills Organizational Skills Training Evaluation Method Adult Learning Methodologies Presentation Skills End to End Sales

Job Details

Industry:

Information Technology

Functional Area:

Supply Chain Management

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Domain Management

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor's degree in Business, Marketing, Communication, or a related field. A relevant Master's degree is a plus

Career Level:

Experienced Professional

Minimum Experience:

3 Years (Minimum of 3 years of experience in customer/stakeholder engagement or a related field)

Apply Before:

Dec 02, 2024

Posting Date:

Nov 18, 2024

Pakistan Single Window

Information Technology · 101-200 employees - Karachi

Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.