Assistant Manager Change Management

Main Responsibilities: Develop and execute comprehensive onboarding strategies and plan to facilitate smooth transition of stakeholders to the PSW services. Collaborate with cross-functional teams to tailor onboarding processes to meet specific requirements of stakeholders Identify, assess, and analyze the training needs of existing and new stakeholders. Conduct surveys, interviews, and feedback sessions to gather valuable insights on training gaps and requirements Design and develop engaging and effective training programs, materials, and resources, ensuring they align with the product's newly launched features. These programs should cater to diverse learning styles and be accessible to both technical and non-technical audiences Conduct virtual and in-person training sessions for stakeholders, either individually or in groups, to impart in-depth knowledge and proficiency in utilizing the latest features. Employ a variety of training techniques, including presentations, hands-on workshops, and interactive demos Encourage active user engagement by organizing webinars, workshops, and other events to promote understanding and utilization of the product's advanced functionalities Collect stakeholder feedback on training effectiveness and use insights to continuously improve and refine training programs and materials Maintain detailed records of stakeholder onboarding and training activities, progress, and outcomes. Generate reports to track the success and impact of change management initiatives Keep up-to-date with industry best practices, emerging trends, and new technologies related to change management, onboarding, and training.

Qualification, Experience & Skills:

Bachelor's degree in Business, Marketing, Communication, or a related field. A relevant Master's degree is a plus Minimum of 3 years of experience in customer/stakeholder engagement or a related field Experience in working with cross-functional teams and stakeholders to identify and plan the training needs of different stakeholders Proven experience in change management, customer onboarding, and training within the technology industry, preferably with trade tech products Strong communication and presentation skills, with the ability to convey complex concepts in a clear and engaging manner Demonstrated ability to collaborate effectively with cross-functional teams and build positive relationships with customers Familiarity with instructional design principles, adult learning methodologies, and training evaluation methods Excellent organizational and project management skills, with a keen eye for detail and ability to prioritize multiple tasks effectively Proficiency in using learning management systems and other relevant training tools A passion for learning and staying up-to-date with the latest trends in technology and change management.

Skills

Multitasking Skills Project Management Skills Organizational Skills Training Evaluation Method Adult Learning Methodologies Presentation Skills Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Planning & Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Domain Management

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor's degree in Business, Marketing, Communication, or a related field. A relevant Master's degree is a plus

Career Level:

Experienced Professional

Minimum Experience:

3 Years (Minimum of 3 years of experience in customer/stakeholder engagement or a related field)

Apply Before:

Oct 30, 2024

Posting Date:

Oct 15, 2024

Pakistan Single Window

Information Technology · 101-200 employees - Karachi

Pakistan Single Window (PSW) is an ICT-based system in Pakistan providing a single window for trade. PSW is a facility that allows parties involved in trade and transport to lodge standardized information and documents at a single-entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements need to be submitted only once. PSW will connect relevant government departments with each other and with economic operators like importers, exporters, customs agents, shipping agents, transporters etc, in Pakistan for efficient management of cross border trade. It will provide the ease and transparency in achieving compliance with relevant regulatory requirements, through an on-line facility, that will intelligently handle the information for each transaction without the need to provide same information more than once or to physically visit such government departments. Pakistan has committed to implement various provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement that includes implementation of a National Single Window (NSW) system before February, 2022. Pakistan also needs PSW implementation to overhaul management of its external trade for reducing time, cost and complexity involved to improve its position in various global rankings on competitiveness and ease of doing business. Guiding vision and mission objectives: VISION: Pakistan will establish a world-class automated hub by 2022, offering services and creating efficiencies, to reduce cross border trade related costs, time and complications for improved trade facilitation and compliance. MISSION: Improve cross-border trader processing by providing centralized ICT based services, simplified processes, effective and reliable automation, harmonized data exchange and risk-based selectivity in enforcement of government’s regulations.