Customer Services Representative - Inbound

Ovex Technology Pakistan Pvt. Ltd.

Lahore , Pakistan

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Posted 12 hours ago 23 views Report Job

We are seeking dedicated and customer-focused individuals to join our dynamic call center team. As a CSR, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction

Key Responsibilities:

Answer phones and respond to customer requests
Provide customers with product and service information
Identify and resolve customer issues using the computer system
Provide excellent customer service, ensuring a positive experience for clients.
Follow-up on customer complaints
Enter tracking and coding information accurately
Conduct Customer Satisfaction surveys
Receivables Recovery and Follow up calls
Social Media Handling
Email Support

Qualifications:

Graduation in any field.
Ability to handle pressure with empathy
Should be flexible with the timings
Fluency in English with neutral accent
Minimum 1-2 years contact center experience required
Computer literate with the ability to learn customer service software applications and the ability to type 30 wpm
Should be flexible to work in different shift timings 24/7

Why Ovex Tech?

Dynamic Environment: Be part of a fast-paced and growing company.
Growth Opportunities: Work in a stimulating environment and contribute to our continued success.
Operation Timings are 24/7. Single shift duration would be 8 hours including 1 hour break.
Timings: 8 am to 4 pm, 4pm to 12.00 am, 12.00 am to 8.00 am - 06 days a week and 01 day off as per roster