IT Administrator

The IT Administrator at Orca BPO plays a critical role in ensuring the smooth operation of the company's technology infrastructure. This position involves managing and maintaining network systems, cloud services, and ensuring reliable backup and recovery processes. The IT Administrator handles routine hardware and software installation, operates system installations, manages device drivers, and provides IT support and troubleshooting to maintain optimal performance of all IT assets. This role demands a strong understanding of hardware troubleshooting, basic networking, and email administration along with user access control and device management to support business operations effectively. This position requires excellent organizational skills and keen attention to detail to manage IT assets, biometric systems, and security protocols such as firewalls. The IT Administrator works independently under pressure and demonstrates strong problem-solving capabilities. While this role does not involve managing a team, it demands exceptional communication skills and a service-oriented mindset to collaborate effectively with employees and stakeholders. A background in a fast-paced environment such as an office or BPO adds valuable experience, supporting the dynamic IT needs of Orca BPO.
Responsibilities

- Provide first-level support for IT-related issues raised by employees, including hardware, software, network, printing, and user access concerns.
- Monitor network availability and ensure timely troubleshooting of connectivity issues to minimize operational downtime.
- Install, configure, maintain, and troubleshoot computer systems, laptops, peripherals, and related IT equipment.
- Manage laptop issuance, upgrades, maintenance, and replacements as required.
- Install, configure, and maintain operating systems, including Windows installation, updates, patches, and performance optimization.
- Set up, configure, and provide support for business-critical applications, including CRM systems, browsers, communication tools, and productivity software.
- Create, configure, modify, and deactivate official email accounts and user profiles for employees.
- Ensure biometric attendance systems remain operational and synchronized with attendance records.
- Enroll new employees on biometric devices and maintain employee attendance records.
- Assist in the deployment and maintenance of new IT systems and software solutions.
- Perform regular data backups and maintain secure storage and recovery procedures for company data.
- Support firewall management, endpoint security, antivirus solutions, access controls, and other cybersecurity measures.
- Monitor IT assets and inventory, ensuring proper tagging and tracking of equipment.
- Inspect newly received IT equipment for quality and compliance before recording and issuing assets.
- Maintain accurate documentation of IT assets, software licenses, and user accounts.
- Coordinate with vendors for equipment repairs and technical support when required.
- Proactively identify technology improvements and recommend solutions that enhance operational efficiency.
- Escalate complex technical issues to senior management or external vendors when necessary.

Skills

Network administration Cloud Services management Backup and Recovery IT Support and Troubleshooting Hardware and Software Installation Operating System Installation Device Driver Installation Google Workspace Email Administration user access control Endpoint Device Management Firewall Configuration Security Best Practices Biometric Systems IT asset tracking

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

2 Years

Apply Before:

Aug 20, 2026

Posting Date:

Jul 19, 2026

Orca BPO

· 11-50 employees - Islamabad

ORCA Enterprises one of the leading Company in the telemarketing sector helping business all across the World in taking care of their Inbound/outbound/email support.