Merchant Services Officer

Optinet Solutions, a US-based company, is seeking a dedicated Merchant Services Officer to join our team, focusing on managing merchant accounts and delivering exceptional service aligned with our payment processing solutions. This role requires an individual capable of maintaining strong relationships with merchants, ensuring compliance with regulatory standards, and supporting business growth through effective payment gateway integrations. The successful candidate will handle daily merchant account activities, facilitate secure payment protocols, and uphold GDPR compliance while working closely with the sales and business development team to meet company objectives. The ideal candidate brings 2 years of experience in sales, telemarketing, banking operations, or as a Banking Officer, demonstrating confident and persuasive communication skills. Strong spoken English and resilience in handling outbound calls during night shifts aligned with US business hours are essential. This position demands a target-driven attitude, awareness of compliance and regulatory requirements, and a basic understanding of financial or banking concepts to effectively support merchant services without managing a team.

Responsibilities

Manage merchant accounts by maintaining accurate records and addressing client inquiries promptly to ensure overall satisfaction.
Facilitate payment processing activities including payment gateway integration and the implementation of secure payment protocols.
Develop and maintain positive customer relationships by delivering professional and timely communication via phone and other channels.
Ensure strict compliance with regulatory requirements such as GDPR and financial regulations applicable to payment processing.
Collaborate with sales and business development teams to identify and pursue opportunities for expanding merchant services.
Perform outbound calls to potential and existing merchants with confidence, aiming to meet or exceed monthly call and sales targets.
Handle telemarketing activities related to the promotion of merchant services and payment solutions.
Maintain detailed documentation for transactions, customer interactions, and compliance checks to support operational transparency.
Stay informed about industry trends, regulatory changes, and best practices in payment processing to uphold service quality.
Adapt work schedules to align with US business hours during night shifts, ensuring availability for merchant support and sales activities.
Apply basic financial and banking knowledge to facilitate merchant account setup, billing, and issue resolution efficiently.
Demonstrate resilience and persistence in outbound calling efforts to maximize merchant acquisition and retention outcomes.
Location: Lahore, Pakistan (On-site)
Shift: Night Shift, 6:00 PM – 3:00 AM PKT
What We Offer
Competitive base salary + commission