Operational Manager

Direct2Success IT Solutions, a New York-based digital services company specializing in SEO, digital marketing, UI/UX design, web development, and IT infrastructure, is looking for a dedicated Operations Manager to join their onsite team in Rawalpindi, Satellite Town, 4th Road. This full-time position requires working Monday through Friday from 2:00 PM to 11:00 PM. The Operations Manager will be responsible for ensuring smooth daily operations, coordinating between creative and technical teams, managing office administration, and maintaining organized records. The ideal candidate will be highly organized, an effective communicator, and comfortable handling operational matters during the evening shift.

Key Responsibilities
Oversee and monitor all daily office operations to ensure efficient and smooth functioning. Act as the onsite point of contact during working hours, promptly addressing any operational issues that arise. Coordinate with graphic designers to track project timelines, deliverables, and priorities, while collaborating with developers to monitor project status, deadlines, and resolve blockers. Maintain accurate and organized office records, including employee files, attendance, and documentation. Manage day-to-day office administration such as supplies, equipment, and general upkeep. Track task assignments and follow up with team members to ensure deadlines are met. Ensure compliance with company policies, procedures, and workplace standards. Support HR-related functions including attendance tracking, leave records, and basic onboarding coordination. Serve as a communication bridge between management and staff by relaying updates and feedback. Identify inefficiencies in workflows and recommend improvements. Prepare periodic reports on office operations and team performance for management. Handle scheduling and coordination for internal meetings as needed. Assist in maintaining a professional, productive, and well-organized office environment.

Required Qualifications
Minimum of 2 years’ experience in operations management, office management, or team coordination. Strong organizational skills with excellent attention to detail. Ability to manage and coordinate cross-functional teams, including design and development staff. Excellent written and verbal communication skills. Strong problem-solving abilities and capacity to make independent decisions. Proficient in managing office records, documentation, and basic reporting. Skilled in MS Office and Google Workspace applications such as Docs, Sheets, and Calendar. Ability to multitask and remain composed in a fast-paced environment. Availability to work onsite full-time during the evening shift (2:00 PM – 11:00 PM, Monday to Friday). Prior experience in a digital agency, IT company, or creative services environment is advantageous.

Preferred Qualifications and Benefits
Bachelor’s degree in Business Administration, Management, or a related field is preferred. Experience with project management or task-tracking tools such as Trello, Asana, or ClickUp is a plus. A basic understanding of design and development workflows is beneficial. The position offers a competitive salary range of PKR 60,000 – 70,000 per month, commensurate with experience. Candidates will enjoy a collaborative and growth-oriented work environment with the opportunity to work closely with leadership and cross-functional teams. This is a stable, full-time onsite role with consistent working hours, providing a unique opportunity to contribute to the operational success of a growing international digital services company in a dynamic environment.