Online Receptionist / PA

We are seeking a full-time remote Receptionist / Personal Assistant and Mortgage Administrator / Client Support professional based in Islamabad to join our team. This role operates during morning shifts and involves providing essential support across various client-facing and administrative functions. The ideal candidate will be responsible for managing inbound calls, assisting with lead qualification, scheduling appointments, and maintaining effective communication with brokers, clients, estate agents, and solicitors. This position plays a key role in tracking mortgage applications and ensuring timely follow-up on outstanding documents to facilitate smooth processing.

Key Responsibilities

- Handle inbound calls professionally and efficiently, providing excellent client support.
- Qualify incoming leads to determine suitability and next steps.
- Book and manage appointments, coordinating schedules between clients and internal teams.
- Liaise regularly with brokers, clients, estate agents, and solicitors to ensure clear communication and progress updates.
- Track mortgage applications through various stages, maintaining accurate records.
- Follow up on outstanding documents and information required to advance mortgage processing.
- Provide general administrative support related to mortgage and client services as needed.

Required Qualifications

- Proven experience in a receptionist, personal assistant, mortgage administration, or client support role is preferred.
- Strong communication skills, both verbal and written, to interact effectively with multiple stakeholders.
- Ability to manage multiple tasks simultaneously and maintain attention to detail.
- Comfortable working remotely with reliable internet connectivity.
- Basic computer skills, including proficiency in common office software and online communication tools.
- Professional attitude with a customer-focused approach.

Preferred Qualifications and Benefits

- Previous experience in mortgage, financial services, estate agency, or administration is desirable but not essential.
- Familiarity with mortgage application processes and related documentation will be an advantage.
- Competitive salary range from 10 to 150 PKR, commensurate with experience and skills.
- Opportunity to work remotely, offering flexibility and work-life balance.
- Morning shift schedule to accommodate personal and professional commitments.

This role offers a unique opportunity for candidates looking to develop their career in client support and mortgage administration within a remote working environment. If you are organized, communicative, and motivated to contribute to a dynamic team, we encourage you to apply.