Posted Sep 26, 2023 220 views
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.
Essential Duties and Tasks:
1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
2. Respond to customer inquiries and issues in a timely and efficient manner
3. Troubleshoot and resolve technical issues with the services.
4. Escalate complex issues to the appropriate department or team member for further assistance
5. Document and track customer interactions and issues as per company policies
6. Gather customer feedback and provide suggestions for improvements to products and services
7. Participate in ongoing training and development to stay informed about new products and services
8. Collaborate with other departments within the company to ensure a seamless customer experience
9. Meet and exceed customer satisfaction metrics and goals
Required Skills:
- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with SAP and other software like CRM is a plus
- Ability to work effectively in a team-oriented environment
Job Details
Office Empire
At Office Empire, we believe that every office should feel like home. That's why we offer custom-designed furniture and innovative, quality products.
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