Responsibilities

  • Make outbound calls to potential and existing customers to promote products or services.
  • Answer inbound customer calls and respond to queries about products, pricing, and services.
  • Persuade customers to purchase by explaining product benefits and addressing objections.
  • Maintain a detailed understanding of the company's offerings to answer customer inquiries effectively.
  • Build and maintain strong customer relationships to drive loyalty and repeat sales.
  • Meet or exceed daily, weekly, and monthly sales targets and quotas.
  • Record all customer interactions, sales, and feedback accurately in the CRM system.
  • Handle customer complaints and escalate issues when necessary.
  • Stay updated on market trends, competitor activities, and product knowledge.

Requirements

  • Proven experience in telesales or a similar sales/customer service role is preferred.
  • Excellent verbal communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.
  • Ability to handle rejection and remain resilient in achieving sales goals.
  • Proficiency in using CRM software and MS Office applications.
  • Goal-oriented with a drive to achieve and exceed sales targets.
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Flexibility to work in shifts if required.

Key Competencies

  • Active listening and problem-solving skills.
  • Patience and empathy when dealing with diverse customers.
  • Self-motivated and proactive.
  • Ability to work independently and as part of a team.

Job Details

Industry:
Functional Area:
Total Positions:
30 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Non-Matriculation
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Dec 27, 2024
Posting Date:
Nov 27, 2024

Off Desk

Call Center · 11-50 employees - Lahore

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