Posted 3 days ago 162 views Report Job
PKR. 25,000 - 40,000/Month
- Answer incoming calls promptly and efficiently
- Resolve customer concerns, complaints, and questions in a timely manner
- Provide detailed product and service information, including pricing and billing
- Assist with basic troubleshooting of products/services
- Escalate unresolved issues to the appropriate department or supervisor
- Record and document customer interactions in the CRM system
- Conduct follow-up calls or emails to ensure issue resolution and customer satisfaction
- Meet performance goals for quality, efficiency, and customer satisfaction
- Adhere to company policies, procedures, and service standards
- Cross-sell and upsell services based on customer needs.
- Timings 2 pm to 11 pm and 6 pm to 3 am.
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 1 Year
Apply Before:
Feb 01, 2025
Posting Date:
Dec 31, 2024
Oculus Ventures
Consultants · 1-10 employees - Karachi
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