Posted Nov 06, 2023 273 views
You will be the first point of contact for our customers, providing assistance, information, and support to enhance their overall experience with our company. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and fostering positive relationships.
Key Responsibilities:
Customer Interaction: Answer customer inquiries via phone, email, or chat in a courteous and professional manner. Provide information about our products, services, and company policies. Address and resolve customer concerns, complaints, and issues promptly and effectively.
Order Processing: Assist customers with order placement, tracking, and delivery status. Accurately enter and manage orders in our system. Coordinate with other departments to ensure timely and accurate order fulfillment.
Problem Solving: Investigate and troubleshoot customer issues, working collaboratively with other team members or departments when necessary. Propose and implement solutions to resolve recurring problems.
Product Knowledge: Stay informed about our products, services, and industry trends to provide informed recommendations to customers. Continuously update and improve your knowledge base.
Documentation: Maintain accurate and detailed customer records and interactions in the company's database. Generate reports as needed to track customer trends and issues.
Quality Assurance: Ensure the quality and accuracy of information provided to customers. Monitor and improve customer service processes to enhance the customer experience.
Communication: Communicate feedback and insights from customers to relevant departments to drive product and service improvements. Collaborate with the sales and marketing teams to promote products and services.
Teamwork: Work closely with other members of the customer service team to achieve departmental goals. Share knowledge and best practices with colleagues.
Requirements:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Prior customer service experience is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using customer service software and Microsoft Office applications.
- Ability to multitask and work in a fast-paced environment.
- Empathy and a customer-centric attitude.
- Strong attention to detail and accuracy.
- Willingness to work flexible hours, including weekends and holidays if required.
Skills
Job Details
Oasis Multimedia
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