Posted Feb 06, 2024 487 views
We are in search of a committed and eager "Customer Support Officer" to become an integral part of our team. In this role, you will serve as the main point of contact for our valued customers, ensuring the delivery of exceptional service and support.
Key Responsibilities:
- Provide exceptional customer support through various chat channels, including but not limited to Facebook, WhatsApp, Instagram, etc.
- Address customer queries efficiently and resolve complaints in a timely manner.
- Respond to comments on social media accounts, fostering positive interactions.
- Manage and participate in customer engagement programs to enhance brand loyalty.
- Stay updated on product knowledge and related information to provide accurate assistance.
Skills:
- Proficient in handling live chat interactions with customers.
- Maintain a high typing speed for efficient communication.
- Strong verbal and written communication skills in English.
Job Details
Nutrifactor
Nutrifactor has been manufacturing food supplements, and other natural health care products for more than 10 years. Our 30+ years of expertise in family owned pharmaceutical business has enabled us to identify industry trends far ahead of the competition. Nutrifactor has invested heavily in extensive manufacturing, well equipped laboratory, modern instruments, efficient distribution and warehousing capabilities that position us for future growth and allow us to serve better both domestically and internationally.
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