Salon Manager

We are looking for a responsible and driven lady who enjoys engaging with clients, and problem solving. You will be looking after the overall operation of the hair, skin, and makeup areas including supervision of staff, technician scheduling, client relations, vendor relations, stock management, etc. In addition to the oversight of these areas, you will ensure that a consistently high standard is maintained and exceeded in accordance with the Salon’s business directives. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers and vendors.

ESSENTIAL DUTIES:

Human Resource Administration

Manage employee's performance and keep score of their performance for recommendations for promotions/bonuses to Salon Director
Train, motivate, and supervise employees to improve performance
Strive to provide opportunities for staff training in the latest techniques in the cosmetology industry,
Manage and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage
Interview and assist in the recruitment of exceptional professionals to maintain salon standards
Plan and conduct team building exercises to promote comradery and loyalty to the brand

Salon Administration

Oversee the daily operations at the facility
Warmly greet clients and ensure they are satisfied with services in a timely fashion
Book and confirm appointments via phone and email
Inform clients of special deals, loyalty programs, & discounts
Manage clients who are in waiting, inform them of wait times, offer beverages, and chat with them as they wait
Provide consultation to clients for single or multiple services
Ensure timely service by each employee
Process transactions (cash and credit cards) and issue receipts
Update client records with contact and billing details, appointments, and services offered through the salon software
Maintain the appearance and standard of the salon in terms of cleanliness and safety
Ensure adequate maintenance of salon tools, appliances, and furniture, in terms of cleanliness & depreciation
Ensure maintenance of backup power (generator and UPS) plus timely refueling of generator and wet batteries
Manage an efficient laundry management system
Ensure an efficient record-keeping of invoices and receipts

Business Administration

Ensure the salon is profitable according to budgetary guidelines,
Complete inventory duties accurately to ensure that supply inventory is stocked efficiently
Source high-quality and trending hair & skin care products for salons,
Schedule meeting with Salon Director bi-weekly to review housekeeping
Assist in maintaining a database of all clientele
Ensure timely payments of utility bills and inventory expenses
Manage business relationships with all external vendors

Job Requirements:

Skills & Competencies

Minimum 4 years administrative experience
Fluency in English and Urdu
Competency in computer usage specifically MS Word and MS Excel
Excellent organizational, record-keeping, analytical, and problem-solving/conflict-resolution skills
Motivated, professional individual with excellent interpersonal and customer service skills
Ability to communicate effectively in a positive and professional manner with all levels of personnel
Excellent communication abilities (verbal, phone, and email) with a customer service attitude
Ability to accurately meet deadlines and perform independently in a team environment with minimal supervision
Strong time management skills, with the ability to meet constant deadlines and handle multiple priorities
Ability to multi-task successfully and adapt to rapid change
Ability to build employee trust and maintain a high level of confidentiality
Ability to demonstrate calm, poise, tact, and diplomacy in stressful circumstances and when interacting with those encountered in the course of work, some of whom may be demanding, dissatisfied or upset
Ability to stand or sit for prolonged periods of time

Skills

Human Recourse Management Client Relations Management Administrative Management Interpersonal Leadership

Job Details

Job Channel:

Women Jobs

Industry:

Personal Care and Services

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

DHA, Lahore, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

4 Years

Apply Before:

Feb 01, 2025

Posting Date:

Jan 14, 2025

NUMRA - Makeup Studio & Salon

Personal Care and Services · 11-50 employees - Lahore

NUMRA - Makeup Studio & Salon is a brand new and exclusive, luxury bridal makeup & beauty salon, that envisions to embody all things beauty. Our vision is to provide our guests with comfortable luxury, which will be the hallmark of our service and culture. Our aim is to cultivate a makeup specialist salon that provides much more than just hair, skin and beauty services. Our focus is to create an experience of a superior service from the moment you arrive till the moment you return home, comfortable in the knowledge that you have been looked after by professionals who know and love what they do. And our hope is that the hospitable environment we provide will keep you returning time and again.