Posted Jul 31, 2026 33 views Report Job
In this role, you will support the sales team by providing deep technical knowledge and clarifying technical aspects during client interactions. You will interpret customer requirements into viable solutions, prepare technical documentation like BOQs and quotations, and ensure the alignment of proposed solutions with client infrastructure and expectations. Coordination with engineering and implementation teams will be essential to drive seamless service delivery. You will also assist with troubleshooting and after-sales technical support to maintain customer satisfaction. Candidates with certifications such as CCNA, MTCNA, Network+, or HCIA will excel in this role. The working hours are Monday to Friday, from 10:00 AM to 6:00 PM.
Responsibilities
- Support sales meetings by providing technical expertise and clarifying product capabilities.
- Analyze customer needs to recommend appropriate ISP, networking, and IT infrastructure solutions.
- Assist in conducting site surveys to assess client environments and technical requirements.
- Prepare Bills of Quantities (BOQs), technical quotations, and solution proposals aligned with customer demands.
- Coordinate effectively with technical teams such as engineers and installers to ensure solution feasibility and implementation readiness.
- Deliver technical product demonstrations and presentations to potential clients, highlighting solution benefits and functionalities.
- Provide pre- and post-sales technical support including troubleshooting of network issues and product-related concerns.
- Apply knowledge of networking protocols, fiber optics, wireless links, routers, switches, and structured cabling to design and validate solutions.
- Utilize diagnostic and network monitoring tools to analyze network traffic and resolve technical problems swiftly.
- Maintain up-to-date knowledge of industry standards, emerging technologies, and best practices to advise clients accurately.
- Document and report technical findings, customer feedback, and solution outcomes to internal stakeholders.
- Assist customers in understanding technical product features and support after-sales service to ensure customer satisfaction.
- Support the development and continuous improvement of presales methodologies and tools within the organization.
Skills
International outbound Call Center, dealing with other call centers providing good human resource to the organizations.This is an international call center, having different projects for different countries. We have customers in more than 4 different countries and the projects are both marketing/sale and services based. The Call Center is proud to present its legacy and loyally not just like any other call center but more of a research company aiming to increase functional performance and customer satisfaction for you and your customers.
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