Customer Service / Sales Representative

Nessovo

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PKR. 90,000 - 125,000/Month

We are seeking a motivated and organised individual to join our team as a Customer Service and Sales Representative.

This role is crucial for managing customer interactions, retaining existing clients, and attracting new business through effective communication and advertising.

Key Responsibilities:

Customer Interaction:

Record all customer interactions and data accurately in the CRM system.

Customer Retention and Sales:

Maintain and strengthen relationships with existing customers to ensure high levels of customer satisfaction and retention.
Identify opportunities to cross-sell and upsell services to existing customers.
Actively pursue new customer acquisition through outbound calls and follow-up communications.

CRM Management:

Use CRM software (such as Monday.com) to manage customer information, track sales activities, and follow up on leads.
Ensure all customer data is up-to-date and accurately recorded.

Advertising and Marketing:

Update and manage advertisements on various platforms to attract potential customers.
Place new ads regularly to ensure visibility and reach.
Review and improve advertising strategies to maximize effectiveness.

Communication and Reporting:

Communicate effectively with customers in clear and fluent English.
Prepare and submit regular reports on sales activities, customer interactions, and advertising performance.
Collaborate with the team to develop and implement strategies for customer acquisition and retention.

Qualifications and Skills:

Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Proven experience in customer service, sales, or a related role.
Proficiency in using CRM software, preferably Monday.com.
Excellent verbal and written communication skills in English.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Proficiency in using advertising platforms and social media for business purposes.

What We Offer: