This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 23, 2024 380 views
PKR. 45,000 - 45,000/Month
We are looking for a dedicated and responsible Customer Service Representative (CSR) to join our team.
The ideal candidate will be able to manage multiple tasks simultaneously, have excellent communication skills, and thrive in a fast-paced environment.
Responsibilities:
- Coordinating and dispatching cabs to clients in a timely and efficient manner.
- Working diligently with the spreadsheet with the details of confirmed jobs.
- Assigning drivers to jobs using the company platform.
- Continuously communicating with drivers to ensure they are on designated locations.
- Answering and resolving drivers' as well as customers' queries.
- Receiving text messages from drivers confirming passenger pick-up (POB) and updating the system accordingly.
- Monitoring and managing cab locations using GPS systems and scheduling software.
- Calling customers of just placed bookings to confirm the booking details and provide any additional information or assistance.
- Resolving any issues or conflicts that may arise during the taxi service, ensuring customer satisfaction.
- Maintaining accurate records of all customer interactions, including phone calls, messages, and resolutions.
- Coordinating with drivers and customers to handle any changes or modifications to bookings, such as cancellations or rescheduling.
- Ensuring compliance with company policies and procedures, as well as local transportation regulations.
- Performing other tasks or responsibilities as assigned by the supervisor to contribute to the overall success of the taxi service.
Requirements:
- Excellent command of the English language, both written and verbal.
- Great customer service, sales, and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Sep 24, 2024
Posting Date:
Aug 23, 2024
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