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Senior Operation Engineer

NEC Corporation Verified

Islamabad , Pakistan

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Posted Apr 19, 2019 2 views

  • Responsible for remote tier 2 troubleshooting; operation engineer provides engineering for LAN/WAN networking, Data Centre, virtualization and infrastructure upgrades, changes,troubleshooting, relocation and migrations specializing in advanced Juniper and other vendorssolutions.
  • He / She acts as senior escalation point of operational issues and be able to crossfunctional lines in troubleshooting complex problems.

Additional Responsibilities:

  • Become the technical lead and handle escalated issues for NEC customers on Juniper
  • Networks products(s) (M-Series, T-Series, MX-Series routers, and EX-Series of Ethernet
  • Switches, Contrail SDN, NorthStar Controller, etc)
  • Participate in on call rotations as assignments
  • Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem-solving approach
  • Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
  • Work with various technical teams within NEC and provide input on new products, solutions and feature improvements for reliability, availability, and serviceability.
  • Work closely with the onsite Resident/L1 Engineers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
  • Work closely and follow up on the cases that has already been escalated to Juniper TAC, escalate the issue to Juniper TAC in case it is deemed.
  • Participate in customer conference calls and/or if required, onsite face to face customer meetings to discuss technical issues or handle technical escalations
  • Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
  • Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use
  • Sound documentation of technical support issues using the available tools is an essential element of the role
  • Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction

Skills and Experience:

  • Higher education (Bachelor or Master degree in telecommunications engineering or computer science or equivalent
  • 3-6 years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
  • 3-6 years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
  • Strong communication skills, including influencing and collaboration skills, are a must.
  • Strong operating and troubleshooting knowledge across the following routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM),
  • Switching technologies (VLAN/Trunking),
  • Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
  • Valid JNCIP Certification on the mentioned competences.
  • Working experience with traffic generators and network protocols analysis tools
  • Practical knowledge of L1/L2 technologies: Ethernet, SONET/SDH, ATM, Frame Relay
  • Strong problem-solving skills, applicable to large and complex network scenarios
  • Customer management and customer service skills.
  • Ability to travel
  • In addition, knowledge of the following would be an advantage:
  • Network management skills SNMP, XML, LDAP, COPS;
  • Unix/Linux administrator skills, scripting languages (Tcl, Perl)
  • QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection, Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)
  • Experience working with Juniper TAC on day to day basis
  • Experience with RHOSP, Mirantis, VMware or other virtualization products and/or cloud infrastructure.

Job Details

Industry:
Telecommunication / ISP
Functional Area:
Operations
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 20, 2019
Posting Date:
Apr 19, 2019

NEC Corporation

Telecommunication / ISP · 11-50 employees - Islamabad
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