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Posted Apr 19, 2019 3 views
- Responsible for remote tier 2 troubleshooting; operation engineer provides engineering for LAN/WAN networking, infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Juniper and other vendors solutions.
- He / She acts as technical escalation point of operational issues.
Additional Responsibilities:
- Handle technical issues for NEC customers on Juniper Networks products(s) (M-Series, T-
- Series, MX-Series routers, and EX-Series of Ethernet Switches, etc)
- Participate in on call rotations as assignments
- Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer’s satisfaction, by using a systematic problem-solving approach
- Work closely with various technical teams to ensure knowledge transfer of the customer’s networks, issues, teams, and solutions. Keep management informed of all sensitive issues.
- Work with various technical teams within NEC and provide input on new products, solutions and feature improvements for reliability, availability, and serviceability.
- Work closely with the onsite Resident/L1 Engineers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations
- Work closely and follow up on the cases that has already been escalated to Juniper TAC, escalate the issue to Juniper TAC in case it is deemed.
- Participate in customer conference calls and/or if required, onsite face to face customer meetings to discuss technical issues or handle technical escalations
- Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
- Contribute to technical documentation (White Papers, KB, Troubleshooting Guides) for internal and external use
- Sound documentation of technical support issues using the available tools is an essential element of the role
- Develop a “Can-Do” attitude and suggest ways to improve the team performance and increase customer’s satisfaction
Skills and Experience:
- Higher education (Bachelor or Master degree in telecommunications engineering or computer science or equivalent
- 2-3 years of working experience in a network support role, preferred if supporting large IP networks
- 2-3 years supporting customers on site and via phone. Must be able to support high profile customer base.
- Strong communication and collaboration skills are must.
- Operating and troubleshooting knowledge across the following routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM),
- Switching technologies (VLAN/Trunking),
- Deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS,
- Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
- Strong problem-solving skills, applicable to large and complex network scenarios
- Customer management and customer service skills.
- Ability to travel
- In addition, knowledge of the following would be an advantage:
- Network management skills SNMP, XML, LDAP, COPS;
- Valid JNCIA or above Certification on the mentioned competences.
- QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Secure Management (SSL, SSH)
- Experience working with Juniper TAC on day to day basis
- Experince in SDN,
- Experience inSDWAN
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 20, 2019
Posting Date:
Apr 19, 2019
NEC Corporation
Telecommunication / ISP · 11-50 employees - Islamabad
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