Wing Head - Roshan Digital Account (VP)

"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position inthe area of International, Financial Institutions & Remittancesbased at Karachi.

The individuals who fulfill the below basic-eligibility criteria may apply for the following position:

Position / Job Title:
Wing Head - Roshan Digital Account (VP)

Reporting to:

Divisional Head - Remittances & NRP

Educational /Professional Qualification:

• Minimum Graduation or equivalent from a local or International University / College / Institute recognized by the HEC of Pakistan

• Candidates having Bachelors or Masters degree in Business Administration / Finance / Marketing and / or have relevant certification will be preferred

Experience:

• Minimum 08 years of relevant experience in banking and / or financial institutions and / or fintech, and / or related industry, including at least 04 years of direct experience in Roshan Digital Account (RDA), and / or cross border remittances, and / or digital banking products, and / or product management, and / or relationship management, and / or payment services

• Preference will be given to candidates with experience in RDA product development, overseas Pakistani banking services, digital onboarding, SBP regulatory compliance and managing partnerships with payment and remittance service providers

Other Skills / Expertise / Knowledge Required:

• Strong communication and interpersonal skills

• Strategic thinking and business development skills

• Analytical and data driven mindset

• Leadership and team management skills

• Ability to manage and grow client relationships with a focus on delivering tailored solutions

• Awareness of KYC, AML and other regulatory requirements relevant to RDA

• Excellent time management and project coordination skills

• Proficiency in MS Office (Excel, Power Point, Word)

Outline of Main Duties / Responsibilities:

• To develop and execute the overall business strategy for the Roshan Digital Account (RDA) portfolio, ensuring alignment with the Bank's strategic objectives, business plans and budgetary targets

• To lead the acquisition, growth and retention of overseas Pakistani customers across all target segments through innovative sales, marketing and customer engagement initiatives

• To drive the growth of RDA deposits, investments, remittances and cross selling of banking products and services to achieve business and profitability targets

• To lead, mentor and develop a high performing RDA team by fostering a culture of collaboration, accountability, innovation, and continuous performance improvement

• To develop and implement customer acquisition, relationship management and customer experience strategies to enhance engagement and strengthen long term relationships with overseas Pakistanis

• To oversee the development, enhancement and lifecycle management of RDA products and digital banking solutions in line with customer needs and market trends

• To identify new business opportunities, strategic partnerships and digital channels to expand the RDA customer base and improve market penetration

• To conduct market research and competitive analysis to identify emerging trends, customer preferences and opportunities within digital banking, cross border banking and international remittance services

• To collaborate closely with Marketing, Digital Banking, Operations, IT, Compliance, Risk Management, Treasury and other business units to ensure seamless product delivery and superior customer experience

• To ensure compliance with all applicable regulatory requirements including State Bank of Pakistan (SBP) regulations, Anti-Money Laundering (AML), Know Your Customer (KYC) and the Bank's internal policies and procedures

• To monitor business performance through KPIs and MIS reports, analyze business trends and implement corrective measures to achieve sales and operational targets

• To prepare and present business performance reports, market intelligence and strategic recommendations to senior management and executive committees

• To manage budgets, resource allocation and operational efficiency to maximize business performance and profitability

• To represent the Bank in meetings with regulators, correspondent banks, remittance partners, fintech and other external stakeholders related to the RDA business

• To perform any other assignment as assigned by supervisor(s)

Place of Posting:

Karachi

Assessment Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).

Employment Type:

The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.

Apply within 10 working days from the date of this job posting.

Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.