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Resident Engineer

Multinet Pakistan Unverified

Lahore , Pakistan

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Posted Jan 29, 2024 198 views

PKR. 45,000 - 50,000/Month

The individual will be responsible for:  

  •   To Troubleshoot and resolve customer problems on Multinet products and solutions.
  •   Maintain high customer satisfaction throughout the process from first call to complete problem resolution and provide ticket numbers for future reference.
  •   Must be well –organized, able to work with minimum supervision and able to interact professionally with customers.
  •   Must have the ability to manage customer expectations, and prioritize work while multitasking.
  •   Provide technical support on phone for Support/Service request. Provide phone assistance to our customers on the provision of customer services.
  •   Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment) and other products.
  •   Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves overall functionality of provided services and related CPE (vendor equipment).
  •   To document and log all customer contacts/ queries into support database.
  •   Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).
  •   Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.
  •   Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.
  •   Diagnosis: analyse the issue, using sophisticated tools, your own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.
  •   Solution: communicate the solution to client and Multinet team and agree action plan.
  •   Complain ticket assign to different departments.

Requirements:

  •   BS/BE in Telecommunication/Computer Science
  •   Excellent problem-solving and communication skills.
  •   Good sound knowledge of the telecom industry and data services.
  •   Strong written and verbal communication skills.

Skills

Presentation Skills End to End Sales Customer Service Skills

Job Details

Industry:
Health & Fitness
Functional Area:
Engineering
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS/BE in Telecommunication/Computer Science
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Mar 01, 2024
Posting Date:
Jan 29, 2024

Multinet Pakistan

Health & Fitness · 1-10 employees - Lahore
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