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- Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases or email address with US-based customers, insurances and patients
- 1-2 years of experience as a Customer Services Agent/ Customer Support Specialist/ Call Center Representative with US-based customers and clients,
- Communicate via tickets and emails to assist them with all types of queries.
- Claims submissions and claim adjustments as per SOP’s
- Strong phone contact handling skills, English communication skills, active listening & understanding
- Handle patient complaints/ concerns, provide appropriate solutions and alternatives within the time limits. Follow-up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Maintain 90% CSAT (customer satisfaction) and above 90% QA (quality assurance) ratings
- Communicate with Patients via tickets, emails and calls to assist them with?all types of queries.
- Excellent verbal and written communication skills.
- Ability to multi-task, prioritize?and manage time effectively.
- Ensure compliance with information security responsibilities specific to your job role.
- Protect assets from unauthorized access, disclosure, modification, destruction or interference.
- Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
- Ensures and provides quality service to both internal and external entities.
- Must have a knowledge about Telephone Etiquettes.
- Provide daily signoff to Team leader/ Supervisor at day end.
- Shift duration is 9 hours a day and 5 days a week. (Permanent Night Shift Job)
- Any other task assigned by the Team leader/ Supervisor
Job Details
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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