You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.

We are looking for someone who:

  •  Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
  •  Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
  •  Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
  •  Embraces teamwork and is willing to go the extra mile for his/her team's success.
  •  Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Perks and Benefits:

  •  Punctuality Bonus
  •  Commissions/Incentives
  •  Medical Allowance
  •  Fuel Allowance
  •  Leave Encashment
  • UMMRAH

MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 11, 2024
Posting Date:
Nov 06, 2024

MPS Ltd

Call Center · 1-10 employees - Lahore

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