Posted Oct 02, 2024 824 views
You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.
We are looking for someone who:
- Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
- Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
- Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
- Embraces teamwork and is willing to go the extra mile for his/her team's success.
- Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.
Perks and Benefits:
- Punctuality Bonus
- Commissions/Incentives
- Medical Allowance
- Fuel Allowance
- Leave Encashment
- UMMRAH
MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.
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