Posted Nov 14, 2024 153 views
Moriox is looking for a proactive and empathetic Customer Support Executive to join our team. The successful candidate will play a vital role in enhancing customer satisfaction by providing prompt and professional assistance to our valued clients. If you excel in communication, enjoy problem-solving, and are passionate about delivering an exceptional customer experience, we would love to meet you!
Key Responsibilities
- Handle inbound and outbound customer inquiries through phone, email, and live chat.
- Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience.
- Maintain a high level of product knowledge to provide accurate information and support.
- Document and track customer interactions in the CRM system, ensuring all inquiries are accurately recorded.
- Collaborate with internal teams to address complex customer issues and escalate cases as needed.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Job Details
Moriox Shoes
What is your Competitive Advantage?
Similar Job Titles
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
