Junior Customer Service Representative

We are seeking a Junior Customer Service Representative for our US-based projects. As a Customer Services Representative, you will be responsible for providing exceptional support to our US / UK customers, responding to inquiries, resolving issues, and ensuring a positive experience for all customers.

Responsibilities:

Respond to customer inquiries via phone, email, and messaging platforms in a timely manner.
Provide proper information about our properties, services, and policies.
To handle booking requests, cancellations, and refunds.
Maintain a high level of customer satisfaction by ensuring timely follow-up and issue resolution.
Respond to customer reviews and feedback.

Requirements:

6 - months of working experience in an International Call Center is required for this position.
Previous experience in an international call center or customer service role will be preferred.
Applicant must possess exceptional writing skills, language fluency, computer literacy, and phone etiquette.
Proficient in spoken English
Excellent communication and interpersonal skills.
Candidates with A Level/Intermediate background or Graduates with any majors will be preferred.

Skills

Communication Skills MS Office Fluent in English

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

6 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Johar Town, Lahore, Pakistan

Gender:

Male

Age:

20 - 40 Years

Minimum Education:

Intermediate/A-Level

Degree Title:

B.Com, M.Com, B.A. M.A, BS in English, MBA , BBA

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year (Must have experience working in an International Call Center as CSR)

Apply Before:

Mar 01, 2025

Posting Date:

Jan 28, 2025

Momin Solutions

Information Technology · 1-10 employees - Lahore

A dynamic application development company. Momin Solutions offer reliable, cost effective and timely support for your SharePoint Platform? We offer Remote SharePoint Support Services through our highly professional and dedicated SharePoint team. The work model is fully automated using a state of the art online ticketing system, called momin desk. Billing is very simple and flexible in the estimated Time and Material model we use, which means the only hours you pay for are the hours worked. Why pay high prices for dedicated resources for your SharePoint support when you can use momin desk at a fraction of the cost?